Privacy policy

Hokkaido Airport Transfer Private Driver (hereinafter, “the Company”) sets forth the following policy regarding the protection of customer personal data in the services it provides (hereinafter, “our services”), in compliance with the laws and regulations of each country.

Basic Policy and Data Controller Information

Compliance with Fundamental Principles

The Company recognizes the importance of personal data protection and complies with laws, regulations, and internal guidelines. To uphold the trust of our customers, we handle personal data accurately and securely.

Data Collected, Purpose of Use, and Legal Basis

The Company collects the following personal data from customers and uses it based on the legal grounds of contract fulfillment or customer consent:

Name and Contact Information: For receiving, confirming, and modifying reservations, and for emergency contact.
Flight Information, Pick-up/Drop-off Locations, and Times: For appropriate vehicle and driver arrangement and operation management (Contract fulfillment).
Nationality and Language: For smooth provision of services and language support.
Payment Information: For processing payment of fees.
Cookies and Access History: For service improvement and marketing analysis.

Provision to Third Parties and International Transfers

Provision to Third Parties

The Company provides personal data to subcontractors and partner companies to the minimum extent necessary for the fulfillment of our service contract.

International Transfers

When “the booking of our services” or “a customer’s reservation” involves the provision of data to a third party outside of Japan, the Company shall take appropriate protective measures based on applicable laws and regulations.

Retention Period for Personal Data

The Company retains personal data for the period necessary to achieve the purpose of collection or until the minimum retention period stipulated by law has expired.

Data Subject Rights

Customers have the right to access, rectification, erasure (right to be forgotten), restriction of processing, and objection regarding their personal data, based on applicable laws. Please contact the “6. Data Controller and Contact Point” to exercise these rights.

Data Controller and Contact Point

For complaints or inquiries regarding this policy, personal data, or requests to exercise rights, please contact the Data Controller below:

Company Name (Data Controller): Hokkaido Airport Transfer Private Driver
Address: One Sapporo Station Tower, Kita 8 Nishi 3-3-3, Kita-ku, Sapporo, 060-0808, Japan
Data Protection Officer (Responsible Person): YAMAMOTO YUKIO
Contact Email Address: info@hello-hokkaido.jp

Use of Information on the Website

The Company uses Cookies and Google Analytics for functionality and analysis of usage. Data obtained through analysis is provided to Google and managed based on its policies.
Customers can reject or delete Cookies through browser settings, but this may result in some features becoming unavailable.

Changes to This Policy

The Company may change this policy as necessary due to amendments to laws and regulations or changes in our services. The revised policy shall become effective from the moment it is posted on this site.